PT RoyenTech Integrasi Sistem
1. Introduction
This policy governs the refund and return provisions for services and products provided by PT RoyenTech Integrasi Sistem (the "Company").
By using our services, customers are deemed to have understood and agreed to this policy.
2. Service Characteristics
Most of our services are:
- Engineering & technical services
- Custom projects (not mass-produced)
- Based on field conditions
Therefore, our return policy differs from that of general retail products..
3. Refunds
a. Conditions Allowing a Refund
Refunds may be considered if:
- The Company cannot continue the project
- A significant technical error has occurred on our part
- The project agreement was canceled before work began
b. Conditions Not Eligible for a Refund
Refunds are not applicable if:
- The work has been partially completed or completed
- The customer cancels unilaterally after the project has begun
- The customer's requirements change mid-project
The problem stems from an initial system condition that does not match the information provided.
4. Returns
a. Returnable Items
Items can be returned if:
- The item is damaged upon receipt
- The item does not match the agreed specifications
- There was a shipping error on our part
b. Return Requirements
- Requests must be submitted within 3 days of receipt
- The item must be in unused condition
- Proof of documentation (photos/videos) must be provided.
5. Claims Process
To request a refund or return:
Contact us via WhatsApp / email
Include:
- Project or purchase details
- Proof of payment
- Supporting documentation
- Our team will evaluate within 1–5 business days
6. Refund Method
- Refunds are processed via bank transfer.
- Processing takes a maximum of 3–7 business days after approval.
- The refund amount depends on the condition of the project/item.
7. Additional Costs
Return shipping costs may be covered by:
- The Company (if our error occurred)
- The Customer (if our error did not occur)
8. Special Provisions for Engineering Projects
For engineering projects:
- All work is subject to a formal contract or tender.
- Payment and cancellation provisions refer to that document.
- This policy supplements, not replaces, the contract.
9. Policy Changes
The Company reserves the right to change this policy at any time without prior notice.
10. Contact
For inquiries or requests:
📍 Deluxe Place Blok Pirus No. 10
Batu Besar, Nongsa, Batam
Riau Island, Indonesia
📞 +62 821 3339 2929
📧 info@royentech.com